FAQ

Shipping

How fast are orders processed?

Orders are processed & shipped out every 1-3 business days.

Public Holidays/New Releases/Drop Days/Restocks are all subject to potential processing delays due to large quantities of orders. Although it is rare, slight delays may also occur due to customs inspections.

Please feel free to contact us if you have any further questions or concerns.  

What happens if my package is lost or stolen?

If you selected a shipping option that does not include tracking, and your package does not arrive, we are not responsible or liable for any lost or stolen packages. However, if you chose the shipping option that includes tracking, we can happily give you a full refund if your package does not arrive. Courier services are not perfect, we encourage everyone to choose the TRACKED SHIPPING options so they are protected.

Returns

Can I make a return?

As our products are considered intimates, all sales are final for hygienic reasons. Please make sure your shipping address has been filled in correctly.

Customers may return items if they are unopened in their original packaging. All returns must be requested within 30 days of the delivery date for a refund or store credit. Shipping fees are the responsibility of the customer. 

For international returns (returns are only accepted at our facility in Toronto, Canada), any duties and customs fees are the responsibility of the customer.

Items that arrive at our facility opened will not be refunded.

Once we receive your return, and our returns team has checked your items, a refund will be processed on the original payment method.  

Anise products not purchased directly from our website would adhere to the policies of the retailer where they were purchased. 

We reserve the right to refuse returns, exchanges, replacements, and refunds from customers who we believe are attempting to abuse our policies.

This return policy applies to all locations that Anise ships to and is subject to change.

I just placed an order, can I cancel or make changes to it?

We will be able to cancel or change an order only if our shipping team hasn't packed your item. Please make sure to email us as soon as possible with your order details if you'd like to make changes to it.

What if my product arrived damaged or defective?

If the product you purchased is damaged, please contact us within 7 days of receiving your package at anisethebrand@gmail.com (Include a description or picture of what is damaged, your full name, phone number and order number) to receive a full refund.

Do I have to pay for customs and import tax/duties?

All import duties/fees vary depending on your country's bylaws and where you receive your package. We are required by law to provide an invoice of all the items you have purchased. We are not responsible for any customs charges/taxes/duties that you may have to pay.

Can I send the package to a public location?

We can't send packages to public places such as restaurants, public lockers, or public facilities but we do send to private PO boxes. 

Collaborations & Sponsorships

We're currently accepting applications for collaborations and sponsorships! Feel free to send us an email with your portfolio! Along with links to your media platforms. (Twitchtv, Youtube, Instagram, Twitter, Etc)